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1. When should a disability access complaint be filed?
2. What happens after a disability access complaint is filed?
3. How will the complainant be informed of the status of the disability access complaint?
4. I have a septic tank. Who do I call?
5. I am thinking of adding a second unit to my house and was told I need to obtain a Sewer Connection Permit. Since my house is already connected to the sewer, do I need to do this?
6. How can disability access complaints be filed?
7. What is the purpose of the disability access complaint procedure?
8. What state laws and regulations govern accessibility?
9. Who may file a disability access complaint?
10. Is assistance in filing disability access complaints available?
11. How do I schedule a Residential Building Report (re-sale Inspection)?
12. (RBR) Resale inspection - What are the items the City staff will be looking for?
13. RBR (re-sale) inspection - What do I do if something is not up to code?

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1. My neighbor's construction project is making a lot of noise - what is allowed?
2. Do I need a building permit?
3. What are the dangers of mold and mildew and whom do I call if I encounter this problem?
4. It seems like almost anything I improve, repair, or replace on my property requires a permit. Why is this?
5. OK, I think I’m ready to apply for a permit. What information does the City need to begin the process?
6. How long will it take before I can get my permit?
7. Can I get started on the project before I actually obtain my permit?
8. What are these additional charges that don’t seem relevant to the scope of my project? What is a Road Impact Fee? Drainage Fee?
9. Does my project need to be completed within a certain time?
10. I’m thinking about renting, purchasing, or renovating a commercial proper. What do I need to be aware of in regards to City requirements?
11. How far in advance do story poles have to be put up? How long do they stay up?
12. I don’t understand how getting a permit for my project will actually benefit me; it just costs me money. What happens if I just do the work, and don’t bother with a permit?
13. I’m a property owner and I'd like to get a copy of the original set of building plans for my house. Do I still need approval of the design professional?
14. Why should pools be maintained and what should I do if I know of someone with a pool that is not being maintained?
15. I’m a new business owner and will be replacing the old sign with my new name. Do I still need a sign permit?
16. What days are no-construction work days?
17. I’m considering a home improvement/repair project, and I’m not sure where to start. What’s my first step?
18. Is there any way to expedite my approval, especially if it is a small project?
19. What do I do if I own or know of a vacant, unsecured substandard structure?
20. What do I do if I own or know of a vacant, unsecured substandard structure?
21. How does the inspection process work?
22. How do I report a code violation?
23. I can’t decide whether to hire a licensed contractor, or be my own contractor and manage the project myself to save money. What are the pros and cons of each?
24. How much will my building permit cost?
25. I am concerned about hoarding – what do I do?

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1. How do I make a Public Records request?
2. Who can initiate a Public Records request?
3. What type of information can I request?
4. How soon must a city agency respond to my request?
5. How much will I be charged for my request?
6. When may public records be inspected?

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1. Can I flush my pool water onto the ground or down a storm drain?
2. What are the dangers of mold and mildew and whom do I call if I encounter this problem?
3. I disagree that my property has a violation. Can I appeal the staff's determination of the violation?
4. How much will my building permit cost?
5. What will happen if I don't get a permit for the work that generated the violation?
6. I received notice for a code violation. Who turned me in?
7. What is required regarding trash, debris, indoor and outdoor storage?
8. Who do I report graffiti to?
9. What do I do if I own or know of a vacant, unsecured substandard structure?
10. The person who turned me in has a violation on their property. Why aren't you investigating them?
11. Are gas-powered leaf blowers allowed in Mill Valley?
12. Can I keep bees?
13. Can I keep chickens or rabbits in my yard?
14. My neighbor's construction project is making a lot of noise - what is allowed?
15. Does the City require yard and lot maintenance? If so, why?
16. Why should pools be maintained and what should I do if I know of someone with a pool that is not being maintained?
17. Who do I contact if I want to change or put a new sign outside of my business?
18. Why do I have to pay penalties if I'm getting a permit to correct the violation?
19. How do I report a code violation?
20. How long do I have to fix the violation?
21. What are the rules if I want to run a business out of my home?
22. How do I report an encroachment on Steps, Lanes, or Paths?
23. Who do I contact if I am having an animal issue?

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1. Where can I find emergency preparedness information?
2. Does the City require yard and lot maintenance? If so, why?
3. What if I see a fallen tree or limbs?
4. Who keeps the trees trimmed?
5. Where are the Mill Valley fire stations located?
6. What is the Insurance Services Office rating for the City of Mill Valley?
7. Where can I find information on Community Emergency Response Team (CERT) trainings and schedules?
8. How would I donate my house for fire department training?
9. How do I become a volunteer firefighter with the Mill Valley Fire Department?
10. Where can I find a CPR class in Mill Valley?

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1. Where are the LRAD sirens?
2. What will they sound like?
3. When will you use them?

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1. How do I apply for a job with the City?
2. How can I see the agenda for an upcoming City Council or Board meeting?

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1. What is an Experience Backpack?
2. How many people can use one backpack?
3. Who can check out/use an Experience Backpack?
4. How many people can use one backpack?
5. How do I borrow or return a Backpack?

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1. How do I get a Library Card?
2. How do I replace my library card or find out my barcode number?
3. What is a PIN/Password? How do I get one?
4. How does my child get a library card?
5. What do I do if my new library card isn’t recognized by online resources?

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1. What is a General Plan?
2. What is the scope of a General Plan?
3. Why is important to have a current General Plan?
4. How can the community participate in the implementation of the General Plan?

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1. What is the Municipal Service Tax (MST)?
2. How much money is raised?
3. What is the current MST tax rate?
4. Can MST funds be used for purposes other than maintenance of roads and fire suppression activities?
5. When will the MST expire?
6. When was the MST first passed?
7. Is there a senior exemption?

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1. What is a General Plan?
2. What is the scope of a General Plan?
3. Why is important to have a current General Plan?
4. How can the community participate in the implementation of the General Plan?

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1. Which fields are available to rent?
2. Which Parks can be reserved?

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1. Is my property in a FEMA Floodplain/Special Flood Hazard Area?
2. What if my parcel is in a Special Hazard Area Floodplain, but the structure(s) are not or my structure is raised?
3. What is the definition of a substantial improvement?
4. What is the definition of the depreciated market value of a structure?
5. How do I determine the valuation of my project?
6. What if the scope of work increases after my building permit is pulled?
7. Do I need to fill out this form for a permit that is done over the counter?
8. What if my project is a Substantial Improvement?
9. Where can I get more information?
10. My neighbor's construction project is making a lot of noise - what is allowed?
11. How far in advance do story poles have to be put up? How long do they stay up?
12. I’m a property owner and I'd like to get a copy of the original set of building plans for my house. Do I still need approval of the design professional?
13. I’m a new business owner and will be replacing the old sign with my new name. Do I still need a sign permit?
14. What is required regarding trash, debris, indoor and outdoor storage?

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1. Is it okay for my dog to be off-leash?
2. When are the parking meter holidays?
3. I received a traffic citation. How do I find out the bail amount to pay?
4. Who do I contact if I am having an animal issue?
5. Are there certain hours that construction crews are allowed to work?
6. Why was my real estate sign taken from the house for sale?
7. How do I get a “fix it” ticket signed-off?
8. Does Mill Valley have a curfew law?
9. Should I call the Police if I see something “suspicious” or unusual?
10. Are leaf blowers allowed in Mill Valley?
11. How do I dispose of my old prescription medicine?
12. Where is the Mill Valley Police Department located?
13. I don't think I deserve this parking ticket. What can I do?
14. What can I do when I see a dangerous driver?
15. How do I report an abandoned car?
16. Is Mill Valley a safe place to live? What kind of crime happens here?
17. Where do I get a residential parking permit?
18. My vehicle has commercial plates and I parked in a yellow zone. Why did I receive a citation?
19. I have a sign at my house stating “No Solicitors,” but they still come to my door. Should I call the police?
20. How can I obtain a citizen's complaint form?

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1. Why don’t you schedule overnight work for construction at busy intersections?
2. Can we widen East Blithedale?
3. How do I find out when my street will be paved? How do I request that my street be paved?
4. Who keeps the trees trimmed?
5. When does an obstruction in the road become a road closure?
6. Am I allowed to close a road?
7. What does Public Works look for in fence design?
8. Is there a policy regarding block parties or special events?
9. I am having trouble finding space to keep the three garbage cans we are required to have. Can I keep them out near the road?
10. There is a parking space in front of my house that is off the paved roadway. Is this my private parking space or is it public?
11. Who keeps shrubbery off sidewalks?
12. I was told my house was on a B street. What does this mean?
13. What types of factors affect drainage at my property?
14. Do I need permits or other drainage approval to develop my property?
15. Do minor drainage modifications at my property require regulatory approvals?
16. Should I take steps to protect my property from surface flows and flooding?
17. Can I run drain lines from my property to a City street?
18. There is a sewer backup in my house. What should I do?
19. There is sewage bubbling out of the ground or street. What should I do?
20. How much of my sewer lateral am I responsible to maintain?
21. I am thinking of adding a second unit to my house and was told I need to obtain a Sewer Connection Permit. Since my house is already connected to the sewer, do I need to do this?
22. If I have a project to expand or remodel my house, will I need to replace the sewer line?
23. Can I tie into my neighbor’s sewer lateral, or do they have the right to be using mine?
24. I have been reading about the sewage treatment plant being overwhelmed during heavy rainstorms. I thought sewers were separate from storm drains. How can this happen and is there anything I can do?
25. Are there restrictions on when I may work on my property?
26. My house is being remodeled. Can I use the right-of-way for storing equipment and materials?
27. Can I reserve the parking spaces in front of my house for people working on my house?
28. Am I allowed build my new garage in the right-of-way?
29. Do you have typical development conditions?
30. My mailing address is in Mill Valley but I live in Strawberry/Homestead Valley, Muir Woods Park, Tam Valley etc. How do I know which agency provides services?
31. How do I find out when my street will be paved? How do I request that my street be paved?
32. How do I rent a debris box?
33. How can I report dumping of hazardous materials in creeks or in gutters?
34. How do I report a missing, damaged, or fallen stop sign?
35. How do I report a fallen tree?
36. My neighbor's construction project is making a lot of noise - what is allowed?
37. Am I allowed to build a fence in the right-of-way?
38. I have noticed a streetlight on my street is not working properly. How can I get it fixed?
39. Can I direct drainage away from my property and onto my neighbor’s property?
40. How do I request tree trimming, tree removal, or tree replacement?
41. How do I report a pot hole or damaged street?

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1. What happens if I sell my vehicle with the RSVP and buy a new vehicle?
2. How many RSVP stickers can I purchase?
3. What is the RSVP and how do I benefit?
4. Where is the parking permit placed on my vehicle?
5. Will the City still have free holiday parking for those without RSVP stickers?
6. Who can purchase an RSVP?
7. I have an RSVP and I still received a ticket. What do I do?
8. How do I purchase the RSVP sticker for my vehicle?

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1. When do I need a Residential Building Report?
2. Can the Residential Building Report postpone the close of escrow?
3. Are there re-scheduling or cancellation fees associated with the Residential Building Reports?
4. How much does a Residential Building Report (re-sale inspection) cost?
5. If unpermitted work or expired permits are discovered, what do I do?

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1. This project has a long history dating back to the early 2000s.Why does the City call this a “new” project?
2. What will happen to the prior Environmental Review documents (CEQA review/EIR)?
3. Why has the project name changed from “Blithedale Terrace” to “Richardson Terrace”?

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1. How do I know which sanitary district my property is in?
2. I have a septic tank. Who do I call?
3. How do I make a Public Records request?
4. How much of my sewer lateral am I responsible to maintain?
5. What is the best way to dispose of excess groundwater that may accumulate during construction on my property?
6. There is a sewer backup in my house. What should I do?
7. There is sewage bubbling out of the ground or street. What should I do?
8. I have been reading about the sewage treatment plant being overwhelmed during heavy rainstorms. I thought sewers were separate from storm drains. How can this happen and is there anything I can do?
9. How do I dispose of fats, oil and grease (FOG)?

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1. Are you experiencing sewer problems?
2. Do you have back-up problems?
3. Are you selling or remodeling your house?

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1. Why is secondhand smoke dangerous?
2. Why is secondhand smoke in apartments such a health hazard?
3. How are smoke-free units more cost-effective?
4. How do smoke-free buildings reduce management stress and tenant dissension?
5. Is it legal to prohibit smoking in private units? Can a manager face a lawsuit from an angry tenant who still wants to smoke in his unit?

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1. Can I flush my pool water onto the ground or down a storm drain?
2. I have a question about my trash service. Who do I call?
3. What do I do with my old batteries from home?
4. What can be recycled?
5. How can I reduce my waste?
6. What if I see something dumped into a creek?
7. I have been reading about the sewage treatment plant being overwhelmed during heavy rainstorms. I thought sewers were separate from storm drains. How can this happen and is there anything I can do?

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1. How do I comment on or ask a question about traffic?
2. Why don’t you schedule overnight work for construction at busy intersections?
3. Can we make two right turns from Camino Alto onto East Blithedale?
4. How about a roundabout at Camino Alto and East Blithedale?
5. How can I stay informed about traffic issues?

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1. Who do I contact if I am having an animal issue?
2. What if I see a fallen tree or limbs?
3. I have a question about my trash service. Who do I call?
4. Who do I call if I have a sewer problem?
5. Who do I report graffiti to?
6. My neighbor's construction project is making a lot of noise - what is allowed?
7. I have a septic tank. Who do I call?